Refund
Policy

This Refund Policy explains when and how APEXTOTE LLC ("APEXTOTE LLC," "we," "our," or "us") issues refunds and handles cancellations for the subscription fees we charge for access to the strativaflowsolution platform. It forms part of, and should be read together with, our Terms of Service.

Subscription fees are priced per seat and billed in advance for the billing period you select, either monthly or annually. The amount billed reflects the number of seats on your account at the start of each period. If you are not satisfied with the Services, you may request a full refund of your most recent subscription fee within fourteen (14) days of the charge, provided the Services have not been materially used during that period. Refund requests made after this window are reviewed case by case at our discretion.

Subscriptions renew automatically at the end of each billing period for the same period, unless you cancel before the renewal date. We will notify you of an upcoming renewal where required by law. Cancelling stops future renewals; it does not by itself generate a refund for a period that has already been billed, except where a refund is available under Section 2.

You may cancel your subscription at any time from your account settings or by contacting us. Cancellations take effect at the end of the current billing period, and you retain access to the Services until that date. Where a subscription is cancelled, seat counts are reduced to the number of active users you keep on your account. We may also suspend or cancel an account in line with the termination provisions of our Terms of Service.

A refund may apply where: (a) you request a refund within fourteen (14) days of a subscription charge and the Services have not been materially used; (b) you were charged in error, such as a duplicate charge for the same period; or (c) we discontinue a feature you paid for and cannot provide a reasonable alternative, in which case we may refund the unused portion of the period. Nothing in this Policy limits any refund or cancellation right you may have under applicable consumer-protection law.

Refunds are generally not available for: (a) a billing period that has already elapsed and during which the Services were used; (b) onboarding, custom setup work, or add-on services that have already been delivered; (c) seat fees for users who were active during the period; or (d) accounts terminated for a breach of our Terms of Service or Advertising Policy.

To request a refund, email us at [email protected] from the address associated with your account, and include your account name, the invoice reference, the date of the charge, and the reason for your request. We will acknowledge your request within five (5) business days and aim to reach a decision within ten (10) business days of receiving the information we need.

Once a refund is approved, we initiate it within five (5) business days. Approved refunds are issued to the original billing method used for the charge where possible; where this is not possible, we will agree an alternative with you. We do not charge a fee for processing an approved refund.

We may update this Refund Policy from time to time to reflect changes to the Services or applicable law. When we make material changes, we will update the "Last Updated" date above and, where appropriate, provide notice through the Services or by email. The version in effect at the time of your charge governs that charge. If you do not agree with an update, you may cancel your subscription as described in Section 4.

• Terms of Service — the agreement that governs your subscription.
• Privacy Policy — how we collect, use, and protect personal data.
• Advertising Policy — the content standards every campaign must meet.